5 Questions with... Roya Manouchehri
May 24, 2013
As our resident Business Support Consultant, Roya has been involved in a range of roles since joining the company in 2010. As part of our cracking support team she manages our company reports (aka spreadsheet ninja) and also co-ordinates a range of team-building events every month!
Tell us a bit about your job. What do you do?
I’m the business support person – I support the company internally – general reports, team reports, help with tenders when needed, keep a track of client contracts, hold team bonding sessions, the list goes on but wherever I can help really! Externally its market information (I do this once a month and look at what roles we’ve worked on in the previous month and really just analyse the data) and management info for a number of our clients. I perform analysis so that when we need information for tenders or when clients ask for it out of the blue, we’ve got everything in order. I look at company processes too, to see if there are ways we can work better, are we missing out steps, is there anything we can do to make it easier to get from A to B, and to C and so on. Some days I’m staring at spreadsheets, some days I’m running up and down the stairs speaking to people across the business, and sometimes I do a bit of both!
How did you get into the recruitment industry?
Before I worked in recruitment I studied psychology and artificial intelligence at the University of Edinburgh – it was very geeky, you can imagine a lecture theatre full of 200 boys and 5 girls sitting in the front row – but it was really interesting. While I was studying I worked for a school holiday club, looking after children between the ages of 3 and 12. It was great fun; I got paid to go to the cinema, go bowling, play games with the children, it was brilliant. Once I had finished uni I eventually figured I should do something else, and a friend of a friend worked for a large recruitment company. I went along one day and had a chat with them, and got a call when I got home to come in the next day for an interview. During this meeting I was introduced to everyone and was told I was starting on Monday – I was thinking ‘did I just have an interview?!’ I started off as a temp on the contracts desk, and very quickly became a permanent member, then took the step up to a consultant, and within a few months (and a bunch of people leaving and joining the team) I became team leader. After a while I felt like working for such a big company I was just a bum on a seat – sort of like a small cog in a big machine – there were high targets, I was working late all the time, and I didn’t feel like I was getting that much personal satisfaction from the job. Lisa in the contracts team, who used to work with me, said they had an opening at Head and I liked the idea of a local, smaller company – it was refreshing being part of a smaller business family. I started as a resourcer and eventually became a consultant, and then I moved over to my current job which was a new role.
What is the best thing about your job?
The best thing about doing my job is that I get to deal with everyone in the company, I’m not restricted to one team. This means I can hot desk too – I can move about to do my job which is nice. The job’s pretty varied too which I really enjoy.
What about the worst thing?
The worst thing for me is that sometimes I feel like I’m hounding the consultants for information, and they’re generally really busy all the time, and while it’s important it doesn’t seem to be the biggest priority in their working day, which is understandable as they have tight deadlines, targets to hit etc. Also I don’t think they really know what I do sometimes, which can make things a bit awkward!
What advice would you give to anyone wanting to get into the recruitment industry?
You have to be willing to work hard and be enthusiastic – It’s not always easy, and you’ll have bad days with challenges but you just have to work through them. However, there are lots of good days too – we’re fortunate at Head to have such an open and honest environment to work in and it makes work a lot more fun.
Take me back.